Cancellation / Reschedule Policy:

I aim to be as flexible as possible to accommodate your scheduling needs. However, in order to make room for other clients, if you find you need to cancel or reschedule, please do so with at least 2 days notice if you need to make a change to your appointment time.

If you reschedule your session with more than 1 days before the appointment time, there is no fee to reschedule (once).

If you need to reschedule within 24 hours of your appointment, there will be a fee of $25 to reschedule. (collected outside of the scheduling site.)
By booking, you agree to this policy.

MISSED APPOINTMENT POLICY

I understand that life happens.  There might be a time when you miss your appointment completely, or forget to let me know 24 hours in advance that you need to cancel or reschedule.  I allow 1 “freebie” missed or late canceled (within the 24 hours of your appointment time) appointment. After that, A missed-appointment fee of 1/2 the session rate, is charged for appointments that are cancelled with less than a 24 hour notice, or no notice.  In the event of a “no-show” (not attending our skype/phone/in-office appointment without any cancellation notice whatsoever), you will be charged in full of services. If you are coaching with a package or Program, your package or program will automatically terminate and you will not have the opportunity to reschedule or to receive a refund.


FOR PROGRAMS THAT INCLUDE MULTIPLE COACHING SESSIONS

SCHEDULING POLICY

If you need to speak to me between appointments, please contact me between 9:00am -4:00pm (ET). I will do my best to respond to you within 24 hours on weekdays. On weekends and holidays, I will do my best to reply to you by the next business day. Any e-mails, calls or texts to me related to your Program or sessions are for quick questions and you will receive brief responses. If you want to discuss something at length with me, I may request that we wait and discuss your question at our next appointment. Please come prepared to start and end your appointments on time. Please refer to the out of office communication policy below for more information.

OUT OF SESSION COMMUNICATION POLICY

In order to make effective use of our session time and to track your progress in and out of session, it is helpful to journal your experiences, thoughts, feelings, issues and questions that arise between our sessions.  Please write into your journal whatever thoughts may arise, and especially thoughts and feelings related to our discussions. You can then bring your journal to your next session as a reminder for us to discuss. Please avoid emailing or texting unless it is an emergency or this service is detailed in your package. This is necessary to maintain the integrity of our sessions and the equilibrium of my work/personal time. Thank you for understanding.


PRIVACY POLICY

BY VISITING www.leilaansart.com, YOU ARE CONSENTING TO OUR PRIVACY POLICY.

OVERVIEW

Leila Ansart (“Company”) is committed to protecting your privacy online.  This Privacy Policy describes the personal information we collect through this website at www.leilaansart.com (the “Site”).

Visitors and any users of the site are referred to as “user”, “you” and “your” and Company is referred to as “we,” “us,” and “our.”  Accessing this Site constitutes a use of the Site and an acceptance to our Privacy Policy.

Use of the Site, including all materials presented herein and all online Services provided by Company, is subject to the following Privacy Policy.  This Privacy Policy applies to all site visitors, customers and all other users of the Site.  By using the Site or Service, you agree to this Privacy Policy, without modification, and acknowledge reading it.

INFORMATION WE COLLECT

This Site only collects the personal information you voluntarily provide to us, which includes your name and e-mail address, in order to subscribe to our newsletter, comment on our blog, or purchase services and/or online products. 

If you opt-in to receive our newsletter, the option to unsubscribe will be included in every e-mail. We do share your information with trusted third parties who provide support in running this website including any blog or newsletter.  All parties will keep your information confidential and will never be shared with unrelated third parties.

We may record information relating to your use of the Site in order to help administer the Site and personalize your experience by improving customer service.

ANTI-SPAM POLICY

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. You have the ability to unsubscribe from all e-mails.

COOKIES

We may send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not work properly or at all.  The Site does not respond to Do Not Track signals sent by your browser.

This Site may contain links to third party websites.  Unless otherwise stated, this Privacy Policy only covers information that we collect from you on this Site. Any other link will be covered by the privacy policy of that specific site.  You acknowledge and accept that we are not responsible for the privacy policies or practices of third parties.

SECURITY

We do our best to protect your information for any unauthorized access, misuse, or disclosure.  However, you acknowledge that the personal information you voluntarily share could be accessed or tampered with by a third party.  You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission.  Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.  You agree to notify us for any breach of security or unauthorized use of your information.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE

To access or use the Site, you must be 18 years old or older and have the requisite power and authority to enter into this Privacy Policy.  We do not knowingly collect or solicit data online from or market online to children under the age of 13.

CHANGES TO THIS POLICY

You acknowledge and agree that you have reviewed this Site and this Privacy Policy and that you will continue to review to be aware of any modifications.  Any changes to this Policy will be updated on this page.

If you have any questions or concerns regarding this Privacy Policy please email: leila(at)leilaansart.com.

Updated: February 2019