Cancellation / Reschedule Policy:
I aim to be as flexible as possible to accommodate your scheduling needs. However, in order to make room for other clients, if you find you need to cancel or reschedule, please do so with at least 2 days notice if you need to make a change to your appointment time.
If you reschedule your session with more than 1 days before the appointment time, there is no fee to reschedule (once).
If you need to reschedule within 24 hours of your appointment, there will be a fee of $25 to reschedule. (collected outside of the scheduling site.)
By booking, you agree to this policy.
MISSED APPOINTMENT POLICY
I understand that life happens. There might be a time when you miss your appointment completely, or forget to let me know 24 hours in advance that you need to cancel or reschedule. I allow 1 “freebie” missed or late canceled (within the 24 hours of your appointment time) appointment. After that, A missed-appointment fee of 1/2 the session rate, is charged for appointments that are cancelled with less than a 24 hour notice, or no notice. In the event of a “no-show” (not attending our skype/phone/in-office appointment without any cancellation notice whatsoever), you will be charged in full of services. If you are coaching with a package or Program, your package or program will automatically terminate and you will not have the opportunity to reschedule or to receive a refund.
FOR PROGRAMS THAT INCLUDE MULTIPLE COACHING SESSIONS
If you need to speak to me between appointments, please contact me between 9:00am -4:00pm (ET). I will do my best to respond to you within 24 hours on weekdays. On weekends and holidays, I will do my best to reply to you by the next business day. Any e-mails, calls or texts to me related to your Program or sessions are for quick questions and you will receive brief responses. If you want to discuss something at length with me, I may request that we wait and discuss your question at our next appointment. Please come prepared to start and end your appointments on time. Please refer to the out of office communication policy below for more information.
OUT OF SESSION COMMUNICATION POLICY
In order to make effective use of our session time and to track your progress in and out of session, it is helpful to journal your experiences, thoughts, feelings, issues and questions that arise between our sessions. Please write into your journal whatever thoughts may arise, and especially thoughts and feelings related to our discussions. You can then bring your journal to your next session as a reminder for us to discuss. Please avoid emailing or texting unless it is an emergency or this service is detailed in your package. This is necessary to maintain the integrity of our sessions and the equilibrium of my work/personal time. Thank you for understanding.